Zürich
Head of Alarm Centre and Operations (80%-100%)
- 04 July 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Certas, a leading Swiss alarm management firm, seeks a leader. Join a dynamic environment with opportunities for growth and innovation.
Tasks
- Oversee the alarm center in Zurich, ensuring 24/7 operational excellence.
- Develop and implement strategic goals for your department's growth.
- Foster a culture of feedback, learning, and accountability among staff.
Skills
- Experience in operational leadership and alarm management is essential.
- Strong analytical skills for KPI analysis and performance improvement.
- Proficiency in digital transformation and process optimization.
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About the job
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Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland Ltd and the Securitas Group, we rely on state-of-the-art technology, highest quality and absolute reliability. Day by day, we take the decisive step ahead so that people can feel safe in their homes, during their leisure time and at work. In our certified alarm centres in Zurich, Lausanne and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies and the public sector.
In this key role, you will take on the strategic and operational overall responsibility for our alarm centre at the Zurich location as
Head of Alarm Centre and Operations (80%-100%)
YOUR MISSION WITH US
You lead the alarm centre and the technical connections (approx. 50 people in shift work) and develop your department strategically and operationally
You ensure a stable, efficient and high-quality 24/7 operation and are responsible for compliance with all regulatory and security-relevant quality standards
You ensure the timely technical connection of new customers as well as the efficient handling of migrations, device and site changes
You specifically develop your employees and promote an open feedback, learning and responsibility culture
You derive clear goals and measures for your department from the corporate strategy and implement them effectively
You are responsible for the continuous optimisation of processes, interfaces and workflows (especially in cooperation with the Market and Customer department) and lead cross-departmental projects
You analyse key figures (KPIs) and derive targeted measures to improve performance
You actively drive the digitalisation and further development of your department (systems, work equipment, automation)
You are the central contact person for internal and external stakeholders and sparring partner of the management in strategic decisions in alarm management
WHAT WE OFFER
Responsible key role with direct influence on the operational core of our company
High scope for design in a security-critical and meaningful environment
Dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne
