Customer Success Manager in B2B (80-100%)

About the job

Our mission: the perfect match 🎯
With yousty.ch, we support young people in finding their desired apprenticeship and assist training companies across Switzerland in successfully recruiting apprentices. To achieve this, we continuously develop our digital services and work closely with our customers.

For our team, we are looking for an experienced Customer Success professional who takes responsibility, advises customers on an equal footing, and actively contributes to the further development of our services.

Your tasks:

• Strategic advice and support for our B2B customers (training companies) in apprentice recruitment
• End-to-end responsibility for your customers: from onboarding to long-term collaboration
• Independent conduct of consultations, customer meetings, and workshops
• Management and support of video or marketing projects in collaboration with internal teams
• Active identification of customer needs and contribution of improvement and optimisation suggestions

Your profile:

• Several years of experience in Customer Success, Account Management, or a comparable advisory B2B role
• Proven experience in building and maintaining long-term customer relationships
• High advisory and communication skills as well as a strong service mindset

What makes yousty.ch a great employer:

• High degree of creative freedom and genuine involvement in product and service
• Transparency and insight into a growing online business
• A culture of trust with a lot of personal responsibility
• Modern workplace directly at Zurich main station
• Meaningful work with societal value

This role is aimed at experienced Customer Success Managers who want to take responsibility, strategically support customers, and make an impact in a meaningful environment.

Does this suit you? Then apply today, we look forward to hearing from you.