Zürich
Team Leader Ticketing & Administration 80% - 100%
- 30 September 2026
- 80 – 100%
- Permanent position
- German (Native language), English (Fluent)
About the job
Welcome to the world of MAAG – your new workplace in the heart of Zurich!
MAAG Music & Arts AG is one of the leading companies in the Swiss entertainment, culture and event sector. Under the umbrella brand MAAG Moments, we unite unique event locations, catering businesses, cultural offerings and live experiences. With the MAAG Hall, Hall 622, the MAAG Light Hall and various catering concepts, we create special moments for hundreds of thousands of visitors each year. What sets us apart? Team spirit, creativity and the passion to inspire people. With around 80 permanent employees and several hundred temporary staff, we are one of the largest independent cultural organisers in Switzerland.
For our team, we are looking for a committed, highly organised and service-oriented individual with experience in ticketing and administrative processes.
We are looking for, by arrangement
Team Leader Ticketing & Administration 80% - 100%
Your main tasks
- Responsibility for the operational ticketing business as well as the support and further development of ticketing systems and the ticket shop
- Management and monitoring of all ticket and guest contingents as well as involvement in dynamic pricing and yield management measures and interface to external ticketing partners
- Assistance in creating hall and show schedules for various shows in coordination with the show department
- Preparation of statistics, reports and show settlements and coordination with the external finance department
- Support for the Customer Data Platform (CDP) including data quality, segmentation and further development of customer and visitor data
- Planning and implementation of sales-promoting promotions and marketing campaigns
- Interface to show marketing and active support in the implementation of marketing campaigns (newsletters, mailings etc.)
- Acquisition, support and processing of group bookings (schools, companies, hospitality, coach trips etc.) including coordination with the catering and event department for hospitality events
- Handling customer enquiries by phone and e-mail
- General administrative tasks
- Continuous optimisation of processes, systems and sales procedures
- Professional and personnel management of the ticketing & administration employee as well as the front of house staff of the MAAG Light Hall
- Support for the Head of Marketing & Ticketing and taking over defined tasks in their absence
Your background
- Several years of experience in ticketing, ideally in the entertainment, event or hotel environment
- Experience with ticketing systems as well as a CDP or CRM solution
- Strong sales flair and high customer orientation
- Experience in implementing promotions and sales-promoting measures
- First leadership responsibility or proven experience in the professional management of a team
- Analytical thinking, strong interconnected thinking and enjoyment of working with data and evaluations
- High process and administration competence as well as a structured, independent and reliable working style
- Very good German and English skills, spoken and written
Your benefits
- Central workplace
- Innovative and unique working environment
- Openness to creativity and new ideas
- Motivated and cool team
- Discounts and (concert) tickets at the MAAG locations
- Discounts in our catering outlets (25% on food, 50% on drinks)
- Various online shopping discounts
- Various staff events
- Attractive salaries and good social benefits
Maag Music & Arts AG
Hardstrasse 219 8005 Zurich
+41 44 444 26 26 info@maag-moments.ch www.maaag-moments.ch
