Zürich
10 hours ago
Customer Service Employee 100% (m/f)
- 16 April 2026
- 100%
- Permanent position
- Zürich
Job summary
Die Ärztekasse Genossenschaft is a leader in practice administration. Join a supportive team in Zurich!
Tasks
- Guide new clients through a smooth onboarding process.
- Provide support to existing clients via phone or in-person.
- Manage structured and client-focused exit processes.
Skills
- Completed training in the commercial field; experience in customer contact.
- Strong conflict resolution abilities in customer interactions.
- Excellent MS Office skills and fluent in German.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. In addition, it relieves the practice assistance with various service packages. To continuously maintain this service, we are immediately looking for a motivated and open personality for our agency in Zurich as
Customer Service Employee 100% (m/f)
Workload: 100%
Start: immediately or by arrangement
Duration: limited to 6 months
Workplace: Zurich
Main tasks
- Accompanying our new customers through the entry process for a smooth start in our organization.
- Support, assistance, and care of our existing customers by phone, virtually, or in person.
- Responsibility for the structured and customer-oriented handling of exit processes.
- Administrative support of the agency management.
- Maintaining contacts with internal and external partners.
- Supporting the team in all administrative matters.
Requirements
- Completed or comparable training in the commercial field.
- You are a customer-friendly personality and already have experience in customer contact, preferably in healthcare.
- You enjoy working with numbers and like to explain them.
- You appreciate teamwork and see it as a matter of course.
- Strong skills in conflict resolution when dealing with customers.
- You bring a service- and customer-oriented as well as analytical and solution-oriented working style.
- You have proficient MS Office skills.
- Very good oral and written German skills. French and/or English skills are an advantage.
Further information
We offer you the opportunity to actively shape processes and services and to contribute your knowledge and ideas in a friendly, competent environment characterized by flat hierarchies.
We look forward to your application!
Please send your application by email to recruiting@aerztekasse.ch.
