Claims Specialist Claims Centre (m/f/d)

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136720 | 80 - 100% | St. Gallen | Hybrid

Are you fascinated by the world of motor vehicle claims and would you like to further develop your expertise in claims handling? Do you enjoy supporting customers in challenging situations with a solution-oriented approach and finding quick, efficient solutions?

As a Claims Specialist Claims Centre (m/f/d), you will strengthen the Claims business area at Zurich Switzerland in the Motor Vehicle Claims department and make an important contribution to our shared success. In this role, you will handle motor vehicle claims from recording to final settlement, ensuring that processes run efficiently and with a customer focus. You will work in a dynamic environment at the Claims Centre St. Gallen & Help Points East, which promotes collaboration and customer orientation and offers you the opportunity to continuously develop your skills. Through your commitment, you contribute to ensuring that our customers receive quick and competent support in claims cases.

What to expect

• You handle motor vehicle claims from recording to final settlement, ensuring that processes run efficiently and with a customer focus.
• You actively communicate with customers, workshops and other stakeholders to ensure smooth processing of claims cases.
• You analyse claim reports, check coverages and make decisions on further processing with a view to the best possible solution for all parties involved.
• You support the optimisation of processes and contribute suggestions to increase the efficiency and quality of claims handling.
• You work closely with your team to resolve complex cases and continuously improve customer satisfaction.

What sets you apart

• You have completed a commercial apprenticeship or hold an equivalent qualification, ideally with experience in claims handling or the insurance industry.
• You bring strong customer orientation and excellent communication skills and act professionally and solution-oriented even in challenging situations.
• You work independently and in a structured manner and possess strong problem-solving skills.
• You have team spirit and actively contribute to collaboration and the success of your team.
• You have good IT skills and can quickly familiarise yourself with new systems.

Good to know

Part-time or full-time: 80 - 100%

Work location: St. Gallen

Start date: from 01.01.2026 or by arrangement

Travel activity: None

Hybrid working: up to 40%

All about your application

You can apply directly online with us in a first step – all you need is your CV. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Silke, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 59.