Patient Care Center Agent
Bern
Key information
- Publication date:10 July 2025
- Workload:100%
- Place of work:Bern
Job summary
VitalAire improves patients' lives with top-notch medical care. Join us for a rewarding role in a supportive work environment.
Tasks
- Provide quality support to patients and medical professionals.
- Manage customer interactions to ensure satisfaction and care.
- Assist with order processing, administration, and technical support.
Skills
- Commercial training with insurance focus, 3-5 years experience.
- Strong communication skills in German and French.
- Ability to handle complex customer service situations.
Is this helpful?
Who are we?
VitalAire is a leading company in the field of medical technology and home care with the goal of improving the lives of our patients. We care for patients in the areas of outpatient ventilation, sleep apnea, long-term oxygen therapy and monitoring as well as diabetes. Proximity to customers and excellent service distinguish us. As a company of AIR LIQUIDE, we are a strong partner for our customers and suppliers nationwide.
Your contribution to our vision | Your commitment
As a Customer Service Representative specializing in respiratory therapy as well as supporting our colleagues in diabetes therapy, you will be responsible for providing high-quality support to patients and medical professionals.
You play an important role in managing customer interaction by helping our customers with treatment therapy and their processes and ensuring their satisfaction.
We offer a versatile activity in a professional and motivated team with regulated working hours and home office. We also place great importance on the satisfaction and development of our employees.
If you are a team-oriented, open, and resilient personality and feel addressed, we would look forward to your application.
Front Office
- Customer care through direct contact with customers via phone or email
- Email processing: priority tasks and distribution of emails
- Creating orders, quotes, data processing in the ERP & CRM system
- Supporting the sales team in creating quotes for customers
- Supporting the medical advisers with various inquiries and quote processing
- Technical support, assistance with therapy and material questions
Back Office
- Processing prescriptions and orders by creating contracts, delivery notes, and invoices
- Processing quotes and orders by converting them into delivery notes and invoices.
- Supporting the medical advisers in patient care
- Administrative tasks such as data entry, updating patient records, and managing tracking systems
- Checking their validity and compliance with applicable regulations
- Collaborating with other team members to ensure efficient record keeping and information coordination
Convinced all around | Your profile
- Commercial training with a focus on the insurance sector
- 3-5 years of professional experience as a medical professional
- Extensive knowledge in respiratory therapy and related products
- Excellent verbal and written communication skills
- Ability to handle complex situations in customer service
- Ability to work independently as well as in a team
- German and French skills, English is an advantage
Our differences make our joint performance.
At VitalAire, we are committed to creating a diverse and inclusive work environment that takes into account the diversity of our employees, our customers, patients, stakeholders, and cultures around the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We firmly believe that a diverse organization provides people with the opportunity to express their talents both individually and collectively. And that it promotes our ability to innovate by living our principles, acting for our success, and creating a committed environment in a changing world.
