Facility Services Director

Facility Services Director

At ISS, we all refer to ourselves as placemakers. Our goal is to ensure that our clients find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/placemakers have a strong service understanding to meet the diverse needs of our clients. We fulfill these according to the highest quality standards.​

Due to an organizational realignment, we are looking for a Facility Services Director for our mixed client portfolio to strengthen the existing management team in the region. You will be primarily responsible for the area of integral facility services - including major clients in banking, telecommunications, retail, residential properties, and industry. For this exciting and demanding position, we are looking for a strong leadership personality with a high service understanding, authenticity, conceptual and analytical skills, as well as a pronounced customer orientation.

The Facility Services Director is responsible for the flawless delivery of services in assigned mandates in the St. Gallen, Thurgau, and Appenzell region. This includes the overarching assurance of the organization and management of the subordinate teams. Profitable growth, professional customer contact, achieving financial budget targets, and compliance with all ISS standards are the main focus.

Your main tasks:

• Responsibility for the smooth delivery of the integral portfolio as well as contract fulfillment in the assigned mandates
• Development and implementation of the business area strategy and corporate goals
• (Key) Account Management
• Employee leadership and support (6 directly subordinate managers, total leadership span 240)
• Ensuring quality management and reporting
• Ensuring budgeting for renewal and supplementary investments, responsibility for maintenance planning
• Implementation of cost management
• Organization and optimization of workflows
• Implementation of all necessary measures in the area of occupational safety, health, and environmental protection

Your profile:

• Completed technical basic training EFZ with further education in facility management (professional or university degree)
• Solid knowledge and proven professional experience in the areas of facility management, preferably also provider experience
• Solid knowledge in business administration, organization, and project management
• Proven leadership experience
• Strong customer and service orientation
• Understanding of processes and complex contract structures
• Assertiveness, negotiation skills, and high independence

Ready for us? We are ready for you.

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland, where over a million people feel comfortable and can thrive every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we focus on fair employment conditions, equal pay for equal work, and secure jobs. Appreciation is more than a promise for us - it is reflected in our five programs and in over 200 training and further education opportunities. Because those who take responsibility must also offer perspectives - and without us, much would not function.