Systems and Networks Technician - B2B Solutions

About the job

At ello, our vision is to make the digital world a human experience. Connecting is our profession. Our industry, telecommunications, immerses us in a stimulating universe where the technologies of the future are built. We are the leading connectivity provider in Neuchâtel and a partner of Sunrise. At the heart of digital, our goal is clear: to offer an unparalleled customer experience.

Join our team as:

Systems and Networks Technician – B2B Solutions

Pre-sales, projects and support

Your missions

Do you enjoy understanding a client’s needs as much as solving a technical problem? At ello, you combine IT infrastructure, business applications and company support.

• You participate in B2B pre-sales: needs analysis, solution presentation and contribution to costing.
• You manage assigned technical projects and support clients from commissioning to support.
• You assist the quality manager in maintaining business applications and testing updates.
• You operate our internal IT and ensure its security, availability and user support.
• You take part in the level 1 on-call duty for backbone and HFC networks and B2B clients under 24/7 contract: diagnosis, ticket routing and authorised initial network troubleshooting.

Your profile and personality

• You have at least 3 years’ experience in infrastructure administration and operation: Windows/Linux, virtualisation, storage and workstations.
• You master network fundamentals (TCP/IP, VLAN, routing, DNS/DHCP, VPN, Wi-Fi, firewall), equipment configuration and incident diagnosis.
• You know how to secure access and ensure updates, monitoring, backups and service restoration.
• You understand business applications and web and messaging services, with basics in SQL and scripting.
• Autonomous and methodical, you know how to prioritise, document and escalate. Comfortable with clients, you enjoy explaining technical matters and wish to be involved in pre-sales and B2B projects.
• Cisco CCNA or equivalent skills desired. Knowledge of Cisco/Meraki and M-Files is an asset.
• You enjoy learning and broadening your skills. Open to new approaches, you share your ideas and propose concrete improvements.

Why join us:

At ello, we operate in an essential sector. Our network powers businesses, cares for hospitals, educates schools and connects everyone to their loved ones. A modern employer certified "Great Place to Work", we create a work environment based on trust and responsibility. Working at ello means embodying our mindset based on reliability, determination, openness, accessibility and empathy.

We are an SME where versatility is essential: no routine, but varied challenges and real freedom to act. You will work in our offices with a breathtaking view of Lake Neuchâtel. You can unwind in our break room and enjoy the possibility of teleworking and remote office. We like spending time together, which is why our festive committee organises monthly events.

Your application:

If our job offer has sparked your interest, we invite you to send us your complete file (CV, cover letter, work certificates and diplomas/attestations) on the rh.ello.ch website. We commit to giving you a response whether it leads to a meeting or a thank you for considering us as an employer. Furthermore, rest assured that we place great importance on ensuring a fair and equitable recruitment process.

Our recruitment approach is simple, transparent and exchange-oriented: our goal is to get to know each other better to consider a collaboration that makes sense for you as well as for us.