Technical Customer Advisor Basel and Home Office 100%

Basel

Key information

Publication date:17 January 2026
Workload:100%
Contract type:Permanent position
Place of work:Basel

Job summary

Join Callpoint, a passionate Swiss call center dedicated to its staff. Enjoy a supportive work environment with great benefits.

Tasks

Handle First and Second Level support inquiries via phone.
Provide assistance and advice on technical matters.
Analyze customer issues and develop suitable solutions.

Skills

Native Swiss German; French or Italian is a plus.
Strong customer service orientation and PC skills.
Flexibility and reliability are highly valued.

Is this helpful?

Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

Receiving first and second level support requests by phone

Support and advice on technical issues

Information about products and services

Analyzing diverse customer problems and developing suitable solutions

Complete and error-free recording of the customer request in the system (SAP/Salesforce)

Swiss German is your native language

French or Italian in spoken and written form as a second language desired

Service orientation, good PC skills, and experience in customer service facilitate the entry

Flexibility and reliability are further advantages

You are looking for a hybrid work model in which you can also work from home

Start planned for February 2026

Working hours from Monday to Saturday between 7:00 a.m. and 10:00 p.m.

After the training and induction phase, home office is possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

Up to the 5th year of service, one more day of vacation each year

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available to assist you.
Tel: 058 201 15 88
Email marion.saegesser@callpoint.ch