hosco.
Zürich Stadt
2 days ago
Reservations Agent - Gstaad, Saanen, Switzerland
- 17 February 2026
- 100%
- Permanent position
- Zürich Stadt
Job summary
The Gstaad Palace is a prestigious 5-star hotel in Switzerland. Enjoy a unique opportunity at this family-run landmark!
Tasks
- Process individual and group bookings from inquiry to reservation.
- Ensure smooth operations within the reservations department.
- Provide personalized service to international guests throughout reservations.
Skills
- Experience with Protel on Premise booking system is essential.
- Strong communication and organizational skills are required.
- Ability to monitor occupancy levels and room budgets effectively.
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About the job
The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.
Your Responsibilities
- Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of “Leading Hotels of the World,” Swiss Deluxe Hotels, and our internal QM
- Ensuring smooth operations in the reservations department
- Providing personalized service to our (international) guests throughout the reservation process
- Entering guest data into the Protel on Premise booking system
- Shared responsibility for current occupancy levels and monitoring of the room budget
- Coordinating various rates and conditions with the reservations manager
- Close collaboration with operational and administrative hotel departments
- Assisting in monitoring our availability on online channels (CRS)
