Apprentice Specialist Customer Dialogue

As the largest real estate management service provider for demanding residential as well as office and commercial spaces, we offer our customers a comprehensive all-around service package.

During your apprenticeship, you will get to know the entire management of a property portfolio in a management team.

To complement our team at the Winterthur location, we are looking for you as of August 2026 as

Apprentice Specialist Customer Dialogue

This is what you do:

• You represent the company Wincasa as the first point of contact externally and handle various customer concerns related to housing (by phone or email) in German and French
• You efficiently record customer interactions in our database
• You resolve concerns within the defined competencies at the first contact
• Concerns that are not within your area of competence are forwarded in a structured manner to our branches throughout Switzerland
• You take on the hub function between craftsmen, property managers, and tenants

That’s why you succeed:

• You are interested in the world of real estate
• You are solution- and customer-oriented and describe yourself as an efficient and resilient person who enjoys telephone and written contact with customers
• You are motivated, reliable, communicative, and a true team player
• You enjoy computer work and typing

Here are some of our benefits:

• A versatile apprenticeship with interesting and varied tasks
• A dedicated team looking forward to your support
• Practical guidance by trained vocational trainers and practical instructors
• Development opportunities after the apprenticeship
• A dynamic environment with a first-name basis culture

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