Bern/Wabern b. Bern
Yesterday
CRM Application Manager
- 04 March 2026
- 100%
- Permanent position
- Bern/Wabern b. Bern
Job summary
Join the Swiss Red Cross as a CRM Applikationsmanager! Make a difference in a supportive environment.
Tasks
- Manage and enhance the Salesforce-CRM landscape effectively.
- Analyze and define requirements from various departments.
- Support users in CRM processes and ensure smooth operations.
Skills
- Completed education in IT or business, with relevant experience.
- Strong communication and consulting skills are essential.
- Experience with complex IT landscapes and Salesforce is a plus.
Is this helpful?
About the job
CRM Application Manager
Join us in working towards a more humane world!
In recent years, the Swiss Red Cross (SRC) headquarters in Bern / Wabern, together with several cantonal Red Cross associations, has built a modern, cross-functional CRM platform.
For ongoing operations and especially the continuous development of the CRM modules for our diverse service offerings and volunteer work, we are looking for a committed and experienced individual immediately or by arrangement as CRM Application Manager (80-100%).
What you can achieve
In this exciting role, you are one of the central contacts for our CRM platform and actively shape its further development:
- Responsibility for operation, support, and further development of our Salesforce CRM landscape together with other team members
- Analysis and specification of requirements from various departments
- Partially independent implementation of requirements within our CRM platform
- Ensuring smooth application operation including incident, problem, and change management
- Supporting our users in CRM and process handling (2nd-level support)
- Close collaboration with internal customers, developers, integrators, and external service providers
- Participation in projects to further develop the CRM system landscape
- Maintenance, quality assurance, and further development of data models, processes, and interfaces
What you bring with you
- Completed education in computer science or business administration – or equivalent qualification
- Several years of professional experience as an application manager, business analyst, or CRM responsible person
- Ideally experience with Salesforce (e.g., Sales Cloud, Service Cloud, Nonprofit Cloud, or Marketing Cloud)
- Knowledge of complex IT landscapes, data models, and integration architectures
- Understanding of business processes and strong process affinity
- Customer-oriented personality with strong communication and consulting skills
- Structured, reliable, and self-organized working style
- Very good German or French skills (C2), ideally with good knowledge of the other national language (B2)
- Technical English (reading, writing)
What to expect from us
- An unusual and interesting field of activity with plenty of creative freedom
- Meaningfulness of the work
- Collegial and appreciative working environment where diversity and equal opportunities are lived
- Support for training and further education
- Flexible and family-friendly working hours
How to join us
We look forward to receiving your complete online application addressed to Ms. Petra Loser.
About the company
Bern/Wabern b. Bern
