Willisau
Customer Service Employee 80–100%
- 10 July 2026
- 80 – 100%
- Permanent position
- Willisau
Job summary
Join our customer service team in Willisau, providing support in order management. Enjoy a dynamic work environment with opportunities for personal growth.
Tasks
- Manage and process customer orders efficiently and accurately.
- Provide phone consultations to customers across Switzerland.
- Collaborate with marketing and sales teams on various projects.
Skills
- Completed vocational training with administrative experience preferred.
- Strong people skills and customer-oriented approach.
- Excellent German, knowledge of French and Italian is a plus.
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About the job
Customer Service Employee 80–100%
As a direct contact person for all matters relating to orders, you hold a key position between DIWISA, regional sales managers, and our customers. You face the daily challenge of advising, receiving, and processing various orders. Do you enjoy working flexibly, in a structured and solution-oriented manner, even in hectic times? Nothing easily unsettles you? Then we are looking for you.
Our "We-culture" thrives on team spirit, innovation, and the joy of shared success. With us, you can develop creatively and work independently on projects that make a difference.
YOUR TASKS
- Administrative handling of order processing
- Telephone advice to our customers from all over Switzerland
- Interface function to trade marketing and sales
- Implementation and support of promotions with the field service
WHAT YOU BRING
- Completed vocational training
- Availability to work on the two fixed working days (Mon & Tue, Wed during holiday cover)
- Experience in administrative areas, IT skills
- Enjoyment in dealing with people and customer-oriented behaviour
- Enthusiasm for beverages and spirits
- Precise and efficient working style
- Very good German skills, French and Italian are an advantage
Take your chance with us: Our diverse brand portfolio includes national and international brands. We offer you numerous opportunities to further develop your personal expertise. As a customer service employee, you will support the existing customer service team immediately. Your workplace is in Willisau, Canton of Lucerne.
