1st Level Customer Support
Pistor AG
Rothenburg / Luzern
Key information
- Publication date:20 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Rothenburg / Luzern
Pistor AG is the leading independent trading and service company for bakeries/confectioneries, gastronomy, and healthcare. State-of-the-art logistics, innovative ideas, sustainable actions, and lots of passion – that is exactly what makes our customers more successful.
1st Level Customer Support
Mercanto, as part of the Pistor Group, is the largest Swiss B2B marketplace for professionals in the food, non-food, and healthcare sectors. In 1st level customer support, you are the first point of contact for our customers and ensure that everything runs smoothly. You combine your technical understanding with your enjoyment of customer contact and thus actively contribute to the service quality and further development of our digital marketplace Mercanto.
Now you have the chance to help write the success story of our company.
Now you have the chance to help write the success story of our company.
My Tasks
- 1st level support of the Mercanto marketplace via phone and email
- Support with user problems of the scanner apps
- Active exchange with the support of other suppliers
- Constructive collaboration on process optimizations
- Cooperation with support in the French-speaking part of Switzerland
My Profile
- Completed commercial basic training or similar
- First professional experience in customer support or helpdesk
- Understanding and interest in digitalization, processes, and changes
- Goal-, solution-, and team-oriented working
- Networked and analytical thinking as well as organizational talent
- Reliable and independent personality with initiative
- Very good French skills, good German skills, Italian is an advantage
Your Benefits
- Develop yourself further: We support your personal and professional development with a variety of internal and external training courses.
- For your health: We offer various internally organized sports activities and an affordable staff restaurant for your balanced nutrition.
- On the safe side: We offer modern social benefits as well as continued salary payments and involve you in the company’s success.
- Well on the way: You have access to discounted refueling options, a staff bus that picks you up from the train station, and receive free admission to leisure activities.
- Impact and well-being: You benefit from short communication paths and our open and appreciative corporate culture. All this in a modern company that places great value on sustainability.
- Flexible and balanced: You can flexibly adjust your working model, have at least five weeks of vacation, and depending on the activity, the possibility to work from home.
Pistor AG / Human Resources / Cyrina Bünter
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