Service Clerk
Hälg Group
Basel
Key information
- Publication date:29 October 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Basel
Job summary
Die Hälg Group is a leading provider of building technology and facility management services in Switzerland. This is a chance to join a family-run business with over 25 locations.
Tasks
- Receive and process customer inquiries and service requests.
- Create and track service orders while coordinating technicians.
- Plan maintenance and repair appointments efficiently.
Skills
- Completed commercial training in a technical field required.
- Strong customer focus and communication skills essential.
- Organizational skills and proficiency in MS Office needed.
Is this helpful?
The Hälg Group is a leading service provider for building technology and facility management. As a Swiss family business, we are present at over 25 locations in Switzerland.
For Klima AG, a company of the Hälg Group, we are looking for a Service Clerk in Basel.
Your Challenge
- Receiving and processing customer inquiries and fault reports
- Creating and tracking service orders
- Communication with customers, technicians, and internal departments
- Coordination and scheduling of service technicians
- Appointment planning for maintenance, repairs
- Processing inquiries and creating quotation requests
- Creating maintenance contracts
- Billing of service orders
- Documentation / document filing (digital)
- General correspondence
Your Profile
- Completed commercial training in a technical environment
- Professional experience in a similar position / experience in order processing, dispatching, or customer service
- Customer orientation and communication skills in dealing with customers and technicians
- Communication skills, persuasiveness, and assertiveness
- Entrepreneurial thinking and independent working style
- Organizational skills, analytical thinking, and teamwork
- Confident handling of common MS Office applications/EAP systems
Our Offer
- At least 5 weeks of vacation and option to purchase additional vacation days
- Attractive development opportunities in daily work or through internal and external training
- An open communication culture as well as diverse opportunities for active participation and taking responsibility
- With over 1,250 employees nationwide in Switzerland, we are strong enough to implement exciting projects and at the same time small enough to maintain personal contact
