AXA Versicherungen AG
Winterthur
9 hours ago
Customer Service Officer in Health Insurance 80-100%
- 27 May 2026
- 80 – 100%
- Winterthur
Job summary
Join AXA, the leading insurance company in Switzerland! You'll thrive in a supportive, dynamic environment with great benefits.
Tasks
- Provide professional support mainly via phone for health insurance inquiries.
- Assist customers through non-voice channels like email and chat.
- Manage customer data mutations and offer tailored solutions.
Skills
- Fluency in German and another national language required.
- Excellent verbal and written communication skills are essential.
- Team-oriented with a strong customer service mindset.
Is this helpful?
About the job
Join AXA, Switzerland's leading insurance company - as a
Your Contribution
Your Contribution
- You take on the professional support and handling mainly by telephone for all inquiries regarding supplementary health insurance as well as the basic insurance switching service
- You also handle support via non-voice channels such as email or chat for inquiries regarding supplementary health insurance as well as the basic insurance switching service
- You are responsible for customer data changes including individual solution finding for various debt collection inquiries
- You ensure support for the MyAXA customer portal and the switching service platform and help our customers to make optimal use of the available functions
- You actively contribute to the team, promote knowledge exchange and always keep the needs of our customers at the centre
Your Skills and Talents
Your Skills and Talents
- Very good oral and written language skills in German and at least one other national language (French or Italian)
- Enjoyment of customer contact, helpfulness and empathy with the aim of offering every customer the best possible solution
- You have a quick grasp, enjoy working in a team and complement it with your commitment and perseverance
- You have the motivation and drive to take responsibility in an agile team, work independently and advance customer-oriented solutions
Apply now!
Motivation letter? We do without that. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with belief in oneself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
