Entry Customer Advisor: Banking Home Office

Fribourg

Key information

Publication date:24 December 2025
Workload:100%
Contract type:Permanent position
Place of work:Fribourg

Job summary

Join Callpoint, a Swiss-owned call center dedicated to staff and customer care. Experience a supportive work environment with great opportunities!

Tasks

Handle customer inquiries via phone and provide solutions.
Offer friendly advice on banking issues in German and French.
Perform administrative tasks and assist with customer account issues.

Skills

Fluent in German and French; knowledge of Swiss German preferred.
Empathetic and service-oriented with strong communication skills.
Good PC skills and customer service experience are a plus.

Is this helpful?

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From Monday, February 2, 2026, we are looking for exactly you, for a customer in the banking sector at our service center in Fribourg - we look forward to your application.

Receiving customer requests by phone

Competent and friendly advice to customers in written and telephone form (e.g., in e-banking)

Identification of customers

Finding solutions to customer concerns

Executing card blocks at the customer's request

Handling administrative tasks such as processing correspondence

You conduct telephone consultations in German and French (additional language Italian is welcome)

You speak and/or understand Swiss German

You enjoy contact with people and convince with your empathetic and service-oriented manner

A clean criminal record and debt collection register extract are required for the position

Good PC skills are a must

Experience in customer service and the banking sector is an advantage

You are looking for a hybrid work model where you can mostly work from home

Modern, pleasant, and collegial working atmosphere with a workplace directly next to Fribourg train station

First-class training as well as continuous professional and personal development opportunities

Attractive employment conditions according to the collective labor agreement of the contact center industry

Workload 80 - 100% possible

Home office possible after the training and onboarding phase

Starting salary of CHF 4,488.-. The salary is paid 12 times per year. In April 2026, the next collective labor agreement salary increase to a gross salary of CHF 4,519.- will take place.

Up to the 5th year of service, one additional day of vacation each year, purchase of additional vacation possible (you can buy extra vacation days)

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Working hours from Monday to Friday between 08:00 and 20:00 (early or late shift), and partially on Saturdays from 08:00 to 17:00

Have we sparked your interest? Then we look forward to your application. You can apply online or via email.

No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.

Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74