Customer Service & Internal Sales 100%

Würth AG supplies craftsmen of all trades with quality products and coordinated system solutions around the workshop, warehouse, and on the go. The versatile range includes over 150,000 items: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety to vehicle equipment and warehouse management. Proven since 1945 and at home in Switzerland since 1962, Würth AG offers tailored solutions with the goal of making everyday life easier for its partners. Würth AG, based in Arlesheim (BL), is a company of the globally active Würth Group.

Direct customer contact with a focus on processing, coordination, and service without sales responsibility.

In this role, you are a central operational contact person in internal sales and are in direct contact with our customers. You work closely with the field sales team as well as internal interfaces and ensure that customer concerns are handled efficiently, structured, and service-oriented. The focus is on processing, coordination, and professional customer care, not on sales or acquisition.

TasksClear distinction: This position is not a sales or acquisition function. You have no sales responsibility and are not under sales pressure.

• You support our customers in operational daily business by phone and in writing
• You independently process offers and orders in cooperation with the field sales team
• You coordinate and resolve customer inquiries, delivery issues, and complaints in a solution-oriented manner
• You ensure smooth order processing through close coordination with internal departments
• You maintain and update customer, order, and master data in the relevant systems
• You actively contribute improvement suggestions to optimize processes and service procedures
• You support the internal sales team with organizational and administrative tasks

Requirements

• Completed commercial or technical training, ideally supplemented by further training in the commercial field
• Enjoyment of direct customer contact as well as coordinative and organizational tasks
• Very good German skills in spoken and written form
• French skills are an advantage
• Confident handling of MS Office; experience with ERP systems is an advantage
• Structured, reliable, and independent working style
• Team-oriented personality with a high service and quality orientation

We offer

• Home office: Up to three days per week
• Work-life balance: 40 hours per week and 5 weeks of vacation
• Various team events
• Flat hierarchies: Independent work in teams with strong team spirit
• Family-like, open, and uncomplicated working environment with short decision-making paths