Customer Service Employee 30% (m/f/d)

Manor AG

Yverdon

Key information

Publication date:24 September 2025
Workload:30%
Place of work:Yverdon

Job summary

Join Manor SA as a customer service collaborator in Yverdon! Embrace a dynamic work environment with great benefits.

Tasks

Act as a link between the hotline and helpdesk communications.
Ensure seamless information flow within the store and logistics.
Coordinate merchandise management for daily activities.

Skills

Preferably completed training in business or logistics sectors.
Strong organizational skills and a keen sense of planning.
Proficient in all common Office applications.

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Yverdon | Part-time 30% | Permanent contract | 01.10.2025 |

Customer Service Employee 30% (m/f/d)

LES PETITS BONHEURS - this is the promise on which we base our service. With the values of team spirit, agility, and customer focus that characterize our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute with your strengths? In that case, you are in the right place.

To strengthen our team in the Administration area, we are looking from 01.10.2025, for an indefinite period, at the Yverdon site, for a *motivated* and *committed* person as a Customer Service Employee, 30%.

Your responsibilities
- You act as a link for communication between the hotline and the helpdesk.
- You ensure a seamless flow of information within the department store and logistics.
- You coordinate merchandise management for daily activities.
- You are actively responsible for training employees during the introduction of new processes and programs or changes to them.
- You are responsible for the active development of benchmarking and are in regular contact with other sites.
- You are responsible for compliance and quality assurance of processes and procedures according to guidelines.

Your profile
- You preferably have completed basic training in the commercial or logistics field or in retail.
- You already have professional experience in an equivalent activity.
- You have good work organization and a keen sense of structure and planning.
- You convince with your analytical mind and ability to quickly understand things, especially in the digital environment.
- You can work flexibly, initiative- and process-oriented.
- You are very familiar with all common Office applications.
- You are a perfectionist and enjoy taking on challenges.
- You convince with your positive energy and neat appearance.

Manor SA, whose headquarters are located in Basel, is the market leader in the Swiss department store sector with a market share of around 60%. In total, the company employs about 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.