CSS
Luzern / hybrid
Specialist in Service Fundamentals & Quality Assurance 80-100%
- 10 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6002 Luzern / hybrid
About the job
Hello
Courage.
When it comes to demanding questions about service fundamentals, our team steps in – and soon maybe you too. In this role, you are the central contact person for complex service questions. You classify contexts, find viable solutions, and share your knowledge with others. At the same time, you have the opportunity to actively develop your specialist area and make a difference with your ideas.
You can expect a team with diverse backgrounds, extensive expertise, and open collaboration. To ensure there is enough space outside work for what matters to you, we offer flexible working conditions and an attractive employment package. Sounds exciting? Our team looks forward to meeting you!
Courage.
When it comes to demanding questions about service fundamentals, our team steps in – and soon maybe you too. In this role, you are the central contact person for complex service questions. You classify contexts, find viable solutions, and share your knowledge with others. At the same time, you have the opportunity to actively develop your specialist area and make a difference with your ideas.
You can expect a team with diverse backgrounds, extensive expertise, and open collaboration. To ensure there is enough space outside work for what matters to you, we offer flexible working conditions and an attractive employment package. Sounds exciting? Our team looks forward to meeting you!
Specialist in Service Fundamentals & Quality Assurance 80-100%
This is what your daily routine looks like
- At the heart of it: You are the first point of contact for answering complex service questions in your assigned specialist area (pharmaceuticals or outpatient services).
- You are not only a technical contact person but also a source of ideas! You enjoy accompanying exciting projects and advancing the interests of our department with constructive solutions in specialist meetings and working groups.
- Exchanging with various stakeholders and other specialist departments, such as service review, service purchasing, or service management, enriches your daily work.
- Behind the scenes, you also keep the reins in hand: You maintain and update our specialist databases with the utmost care.
- You carry out quality assurance together with your team colleagues with great commitment.
What you bring with you
- First and foremost: Your several years of professional experience in the service area of a health insurance company serve as the foundation for this exciting role.
- You have a (para-)medical education or a commercial basic education with suitable further training? We are open to that.
- Do you have further training in the social insurance sector or perhaps explicitly in the health insurance sector, or are you currently undergoing the relevant training? That would definitely be a plus!
- You express yourself well in German (spoken and written). Perhaps you even master French or Italian?
- Teamwork means not only collaboration but genuine togetherness for you. At the same time, you appreciate being able to act independently in your position.
Good reasons - typical CSS
- Work flexibly: Adjust your work annually to your lifestyle – with part-time options and other flexible models such as home office and more.
- Choose your holiday model: 5 or 6 weeks of holiday? Your decision. Accordingly, you work 41 or 42 hours per week.
- Stay fit: Ergonomic workplaces, promotion of mental well-being, and many other offers around your health.
- Get socially involved: Life is good to you? Then share your good fortune with others and broaden your horizons alone or as a team.
- Enjoy your family life: Take time for your offspring: 3 weeks for fathers, up to 20 weeks for mothers. In addition, there are generous child and education allowances.
- Celebrate with us: Focused work and lively celebrations. We love this combination and practise it regularly.
Contact
Questions about the position for your manager?
Corinne Lindauer is there for you.
'+41 58 277 80 43
Questions about the application process?
Tina Grochla is there for you.
058 277 22 52
