Patient Coordinator & Practice Secretary (m/f/d)

About the job

Organisational talent with heart and joy in dealing with people wanted!

The Spinebrain Institute Bern is a neurosurgical practice specialising in spinal surgery, functional neurosurgery and pain therapy, and from 2027 will expand into an institute with specialists and therapists from other disciplines to offer a holistic approach to the treatment of chronic pain conditions.

To strengthen our practice team, we are looking for a committed, warm and organisationally skilled personality who enjoys caring for people, coordinating appointments and keeping an overview even in a busy working day.

Whether you already have experience in a medical practice or have worked in hospitality, catering, reception or another service profession: if you enjoy organising, communicating and learning new things, we look forward to meeting you.

Your tasks

Friendly and professional care of our patients by phone, email and on siteIndependent organisation and coordination of consultation appointmentsPlanning and coordination of surgery appointments in collaboration with our partner hospitalsOrganisation of examination appointments and image-guided infiltrations in collaboration with radiology institutesGeneral administrative and organisational tasks to ensure smooth practice operations

Your profile

You are a warm, friendly and service-oriented personality.You enjoy communicating and like daily contact with different people.You keep an overview even in hectic situations, set priorities and remain friendly and solution-oriented.You work reliably, structured and independently.You are willing to learn, flexible and enjoy familiarising yourself with new tasks.You have a good command of German and French, both spoken and written.

Training as a medical practice assistant or medical secretary is welcome but not a requirement. We also expressly welcome applications from people with experience in hospitality, catering, guest services, administration or other service-oriented professions.

What to expect from us

A varied and responsible role in a specialised medical practiceA personal working environment with direct contact to the treating doctorsA collegial team with short decision-making pathsCareful induction into medical and organisational proceduresThe opportunity to work independently, take responsibility and actively help shape practice organisationA long-term employment relationship in a demanding and exciting medical environment

Have we piqued your interest?

Then we look forward to meeting you!

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Do you have a sense of organisation, easy contact and enjoy working with people? We are looking for someone like you!

The Spinebrain Institute Bern is a neurosurgery practice specialising in spinal surgery, (functional) neurosurgery and pain treatment. From 2027, our structure will evolve into a multidisciplinary institute bringing together specialist doctors and therapists from different disciplines to offer a comprehensive and integrated care for patients suffering from chronic pain.

To strengthen our team, we are looking for a committed, warm person with excellent organisational skills who enjoys supporting patients, coordinating appointments and keeping an overview even when days are busy.

Whether you have already worked in a medical practice, hospitality, catering, reception or another service profession, we are interested in your application! If you enjoy organising, communicating and learning new things, we would be delighted to meet you.

Your duties

Welcome and assist our patients with kindness and professionalism by phone, email and on site.Organise and coordinate consultation appointments independently.Plan and coordinate surgical interventions in collaboration with our partner hospitals.Organise examination and image-guided infiltration appointments in collaboration with radiology institutes.Perform various administrative and organisational tasks to ensure the smooth daily running of the practice.

Your profile

You are a warm, welcoming and naturally service-oriented person.You enjoy communicating and appreciate daily contact with people of varied profiles.You know how to keep calm and prioritise even in stressful situations, while remaining kind and solution-oriented.You work reliably, structured and autonomously.You are flexible, curious and motivated to learn new skills.You have a good command of German and French, both spoken and written.

Training as a medical assistant or medical secretary is an advantage but not essential. We particularly encourage applications from people with experience in hospitality, catering, reception, administration or other customer service-oriented professions.

What we offer you

A varied and responsible role within a specialised medical practice.A human-sized working environment with direct contact with doctors.A collegial team and simple, quick decision-making processes.Careful training and support to familiarise you with medical and organisational procedures.The possibility to work independently, take responsibility and actively contribute to the development of the practice organisation.A long-term collaboration in a demanding, stimulating and exciting medical environment.

Interested?

We look forward to meeting you!