Eloquent Customer Advisor:in Basel

31 January 2026
100%
Permanent position
Basel

About the job

an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

You are the first point of contact for all telephone inquiries

You handle complaints, take over support and billing inquiries

You record customer concerns in the system

You analyze the diverse customer problems and develop appropriate solutions

Working hours from Monday to Friday between 07:00 and 18:00

German/Swiss German is your mother tongue

You master Italian or French in spoken and written form (C1 expected)

You enjoy dealing with customers

You like working in a lively team

Good PC skills facilitate the entry

Start planned for February 9, after the probation period 100% or 80% is possible

After the training phase, home office is possible (only for employees residing in Switzerland)

Pleasant working atmosphere, careful training and individual support

After the starting salary of CHF 4'314 (100%), your salary will increase by 4% per year in the first two years

Up to the 5th year of service, one more day of vacation each year

Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.sagesser@callpoint.ch.
We look forward to hearing from you!