ICT Service Desk Specialist (a) 80 - 100 %

About the job

• you are the first point of contact for fault reports, questions and change requests from system users and record these in a structured manner in the ticketing system
• you independently analyse and process requests and faults, answer application questions and resolve a large part of the cases independently, also by means of remote analysis
• you document more complex issues and forward them to the responsible specialist departments
• you monitor requests, problems and incidents until final resolution and maintain fault statistics
• you proactively inform system users about faults and notifications

• you have several years of practical experience in the ICT Service Desk
• you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
• you have experience in IT asset and software licence management
• you work confidently with ticketing systems and follow up requests thoroughly
• you bring ITIL process knowledge; an ITIL certification is an advantage
• you recognise connections, set priorities and act as a central interface in IT operations
• you can express yourself in German both orally and in writing

David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.