After-Sales Service Administration Specialist 100% (m/f/d) / Fixed-term contract 01.11.2026-30.04.2027 - Geneva

About the job

Discover Bucherer

Worldwide, Bucherer embodies excellence in the world of exceptional watches and refined jewellery. Thanks to a unique combination of tradition, innovation and artisanal expertise, the House has established itself as an essential reference in the market. Present in more than 100 boutiques around the world, we welcome a discerning clientele every day. With passion and impeccable hospitality, we offer much more than products: a true experience. More than 2,000 committed employees share the same ambition: to convey their fascination for exceptional pieces and to make every encounter with our clients a privileged moment.

Your role within our house:

• You welcome and advise our demanding Swiss and international clientele within our After-Sales Service (SAV).
• You ensure the administrative follow-up of SAV files, respecting quality standards in terms of file completion and information in accordance with our procedures.
• You are responsible for preparing quotes.
• You manage the logistics, shipping, tracking and receipt of watches.
• You are in charge of ordering and receiving supplies.
• You handle telephone calls and emails for the SAV, ensuring effective and high-quality correspondence with our clients, manufacturers and our headquarters in Lucerne.
• You manage and ensure the follow-up of invoicing.
• You perform bracelet sizing and simple adjustments on watches.
• You ensure impeccable information flow between colleagues and actively support them.

Your profile:

• You have several years of experience in the administrative field; experience in an SAV is an asset.
• You have a keen sense of service and exemplary customer orientation.
• As a native French speaker, you have an excellent command of English; German is an asset.
• You are comfortable with managing IT systems.
• You stand out through your professional rigour and attention to detail that makes a difference for our clientele.
• You possess a strong sense of responsibility, excellent team spirit and flexibility.
• Your appearance is neat and professional.

Why join Bucherer?

Because for us, it is much more than a job: it is passion that makes the difference. Our employees share a common commitment to artisanal excellence, impeccable service and a true team spirit. We combine the heritage of Swiss tradition with an international openness, in a working environment where quality, collaboration and high standards are at the heart of everything we do. At Bucherer, we encourage individual development, cultivate innovation and offer everyone the opportunity to reveal their potential, together, within a team that inspires and unites.

At Bucherer, you particularly benefit from the following advantages:

• 40-hour work week
• At least 27 days of holiday per year
• Flexible working models, with the possibility of remote work when the role allows
• Preferential purchase conditions on watches and jewellery
• Particularly advantageous benefits on the occasion of the birth of a child
• Attractive coverage in terms of pension fund and social insurance

We look forward to receiving your application.

Your Human Resources team Bucherer AG