Service Contact Centre Employee

About the job

Service Contact Centre Employee

V-ZUG Customer Service

The V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus the heart of a customer experience that delights. With professionalism, expertise, and a genuine sense of our customers’ needs, we ensure that every enquiry is answered quickly, reliably, and solution-oriented.

What this position offers you

• You are close to our customers daily, both by phone and in writing. Here you have the opportunity to make a real impact: with a listening ear, swift solutions, and a personal touch, you ensure that our customers feel in good hands from the very start
• You take on a central coordinating role and actively shape the daily service routine. You arrange appointments with customers and plan the assignments and daily routes of our service technicians. You have plenty of scope to influence and actively shape processes
• You are the voice that reliably accompanies our customers. You proactively inform about repair appointments and installations, thereby building trust even when no definitive solution is yet available
• You keep an overview in a varied daily routine. Pending orders and status lists always give you a clear picture of the situation and the scope to act where it matters

What you bring to the role

• You have completed commercial training and bring several years of professional experience in a comparable role. Whether in scheduling, contact centre, or customer service, you know the business and understand what matters
• You excel in customer contact. You can draw on a wealth of experience in telephone customer service and find the right tone even in difficult conversations
• You communicate confidently in German and French or Italian – clearly, professionally, and in a partnership spirit. Additional language skills are a welcome plus
• You are an upbeat, communicative personality and remain calm even in hectic moments. Reliability and a positive demeanour come naturally to you
• You work independently, in a structured manner, and with high organisational skills. You keep several balls in the air simultaneously without ever losing sight of the overall picture
• You are proficient with common IT systems and open to continuously expanding your knowledge

Not convinced yet? V-ZUG offers you more than just a job

As part of the V-ZUG family, you benefit from modern employment conditions, diverse development opportunities, state-of-the-art infrastructure, as well as numerous offers and services for your personal well-being.

What are you waiting for?

We look forward to your application!

We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers nevertheless be submitted, we will not pay any placement fees.