Head of Control Center and Coordination, Deputy Head of Operations 80-100%

About the job

Your new role

As Head of Control Center and Coordination, you bear overall responsibility for the operational management of vehicle operations and responsive personnel deployment planning. In this role, you ensure professional intervention in the event of an incident and are responsible for a stable, safe, and customer-oriented operation. As Head of Control Center and Coordination, you are responsible for coordinating issues such as construction sites, accidents, vehicle availability, detours, and handling of extra trips. Furthermore, the exciting department is responsible for evaluations of information. You lead the approximately 15-member team and continuously develop the organization. In addition, you act as the deputy head of operations. You are supported in this diverse role and in project representation by an experienced deputy with extensive knowledge of VBSG and the industry.

This position is for you if you

• are a team-oriented, empathetic, conscientious, and resilient personality with a high sense of responsibility.
• have proven leadership experience as well as many years of experience in a 24-hour operation organization.
• have completed studies at a university of applied sciences or university or have a comparable education.
• possess negotiation skills and good communication abilities.
• bring good process management knowledge and act entrepreneurially.
• have a very high ICT affinity.
• possibly already have experience in a control center or emergency call center or in participating in projects.

Good reasons to work for the City of St. Gallen:

Your department

Mobility is our passion. The St. Gallen Transport Company (VBSG) ensures public transport for the city of St. Gallen and the agglomeration with around 320 employees and about 85 buses. Daily, the VBSG safely brings over 85,000 passengers to their destination.

We have a clear focus on sustainability for nature and the environment.

The operations area transports our valued passengers safely, sustainably, and reliably to their destination. Operations include 10 departments (seven driver teams, one control team, one control center and coordination, and one driving school) and about 250 people.

Our corporate culture

With us, you contribute personally together with colleagues to a livable city and the well-being of our diverse population. We cultivate an interaction characterized by mutual respect and equal opportunities. As diverse as the city of St. Gallen are its approximately 3,000 employees. Respect, trust, cooperation, openness, and appreciation are our core values.

What we offer

We offer modern employment conditions, flexible working hours, and a motivated team. You receive a half-fare travelcard as well as free travel on our buses. There is the possibility to use the workshop during leisure time. Exciting, innovative, and challenging tasks await you, where you can help shape the public transport landscape.

Our selection process

For further information about the position, please contact Carmen Lama, Co-Head of Operations ad interim / 071 243 95 82 or Urs Studerus, Co-Head of Operations ad interim / 071 243 95 94. Please send your complete application exclusively online via the City of St. Gallen application tool at www.stellen.stadt.sg.ch.

We value diversity in all its forms and look forward to your perspective.