Basel
2 days ago
Backoffice Employee (m/f)
- 14 February 2026
- 100%
- Permanent position
- Basel
Job summary
Die Ärztekasse Genossenschaft is a leading practice administration company. Join a supportive work environment offering exciting opportunities and benefits.
Tasks
- Handle customer inquiries related to accounts receivable management.
- Assist clients with questions about the billing process.
- Process insurance billing rejections and manual payment postings.
Skills
- Completed vocational training in business or as a medical practice assistant.
- IT-savvy with excellent MS Office skills.
- Friendly, customer-oriented approach with team spirit.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.
The back office handles all inquiries from customers, health insurers, patients, authorities, and other parties that arrive after invoicing.
To complement our back office team in Basel, we are looking for you as
Backoffice Employee (m/f)
Workload: 50 - 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Basel
Main tasks
- Processing verbal and written customer concerns related to accounts receivable management
- Assistance and advice to customers on questions regarding the billing process
- Processing electronic invoice rejections from insurers and their follow-up
- Manual payment postings as well as handling of incorrect payments and refunds
- Receiving and handling telephone patient inquiries on the patient hotline
Requirements
- Completed vocational training in the commercial field or as a medical practice assistant
- IT-savvy personality with very good MS Office skills
- TARDOC knowledge as well as experience in the administration of medical practices or in the health insurance sector is an advantage
- Friendly and customer-oriented demeanor
- Teamwork skills, resilience, and flexibility
- Very good German skills and good French skills are an advantage
What we offer
- 40-hour week at 100%
- Bright and spacious office premises
- Good public transport connections
- 5 weeks of vacation, 6 weeks from the age of 50
- Private accident insurance
Further information
We offer you an exciting and challenging activity in a small, friendly, and competent team.
We look forward to your application!
Please send your application by email to recruiting@aerztekasse.ch.
