Customer Service & Volunteer Coordination Red Cross Emergency Call (100%)

Schweizerisches Rotes Kreuz Kanton Zürich

Zürich (Oerlikon)

Key information

Publication date:01 October 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Zürich (Oerlikon)

Job summary

Join the Swiss Red Cross Zurich to support vital humanitarian tasks.

Tasks

Advise customers on products and services offered.
Manage and support volunteer programs effectively.
Organize installation appointments for clients promptly.

Skills

Completed commercial training or equivalent qualification required.
Strong digital skills and willingness to learn new tools.
Ability to work independently while fostering teamwork.

Is this helpful?

The Swiss Red Cross (SRC) Canton Zurich fulfills important humanitarian tasks on site in the areas of everyday support, education, and migration/social integration.

We are looking for a committed personality from January 2026

Customer Service & Volunteer Coordination Red Cross Emergency Call (100%)

The Swiss Red Cross (SRC) Canton Zurich is committed throughout the canton to health, social integration, as well as migration & asylum. With the "Red Cross Emergency Call" service, we enable elderly people to live independently at home for longer.

To strengthen our team, we are looking for a committed personality for the area of Customer Service & Volunteer Coordination Red Cross Emergency Call (100%) starting January 1, 2026 or by arrangement

In this role, you are a central link between customers, volunteers, and our team. You contribute to ensuring that elderly people can experience safety and quality of life in everyday life. At the same time, you strengthen volunteer work in the Red Cross Emergency Call and Red Cross Grüezi.

Your tasks

Advising our customers on products & services
Support with all concerns related to the Red Cross Emergency Call
Recording, managing, and maintaining customer and master data
Organizing installation appointments as well as accompanying the entire process from order to billing
Further development and coordination of volunteer programs
Recruitment, onboarding, and support of volunteers

Your profile

Completed commercial basic training EFZ or comparable qualification
Confident handling of digital tools and willingness to learn new things
Enjoy working independently – combined with team spirit, organizational strength, and structured working methods in a lively environment
High technical affinity
Openness to change and composure in dynamic situations
Fluent German (additional languages welcome)
Enjoy contact with elderly people, combined with service and customer orientation
First experience in recruiting or leading volunteers as well as in projects is an advantage

Our offer