Customer Service Employee 50% (m/f/d)

Manor AG

Vésenaz

Key information

Publication date:11 December 2025
Workload:50%
Place of work:Vésenaz

Job summary

Join Manor SA as a Customer Service Collaborator (50%) in Vésenaz! Enjoy a dynamic work environment and great benefits.

Tasks

Handle customer inquiries and complaints efficiently and effectively.
Provide comprehensive advice on product offerings and services.
Process online orders using a tablet for an enhanced shopping experience.

Skills

Experience in retail or customer service is preferred.
Strong communication skills with a customer-oriented approach.
Proficient in Office applications and fluent in French.

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Vésenaz | 50% part-time | Fixed term | from 01.01.2026 to 31.03.2026 |

Customer Service Employee 50% (m/f/d)

Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our team in the Administration area, we are looking from 01.01.2026, for a fixed term until 31.03.2026, at the Vésenaz site, for a motivated and committed person as a Customer Service Employee, 50%.

Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. The company employs approximately 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.