Customer Advisor in First Level Support

13 February 2026
100%
Permanent position
Basel

Job summary

Join Callpoint, a Swiss-owned call center dedicated to our team and clients. Enjoy a supportive work culture and growth opportunities.

Tasks

Handle first-level support inquiries in D/ITA/FR/EN and resolve issues.
Process email and administrative requests after training completion.
Accurately record customer concerns in the system.

Skills

Fluent in German, Italian, and English or German, French, and English.
Customer-oriented with strong PC skills for service support.
Flexibility and reliability enhance your candidacy.

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About the job

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Trilingual (D/ITA/FR), resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

You handle First Level Support requests (D/ITA/FR/EN) and complaints and process errors and technical problems

Email and administrative inquiries will also be part of your responsibilities after the training phase

Complete and error-free recording of the customer concern in the system

Opening hours: Monday to Sunday between 7:00 a.m. and 10:00 p.m. and night shift from 10:00 p.m. to 7:00 a.m.

You master the following language combination: German, Italian, and English or German, French, and English in spoken and written form

Service orientation, good PC skills, and experience in customer service facilitate the entry

Flexibility and reliability are further advantages

You are looking for a hybrid work model in which you can also work a few days from home

A clean criminal record and debt collection register extract are required for employment

Start in March or April 2026

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one more day of vacation each year

For night, Sunday, and public holiday shifts, you will receive bonuses of up to 50%

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online.

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.