Quality & Complaint Manager 100% (m/f)

About the job

Not every working day is an adventure. But it could become one! Step out of your comfort zone with us – to discover new perspectives, take on challenges, and develop your strengths. We at Jansen are looking for you! As an internationally operating family business rooted in Eastern Switzerland, we develop and produce steel profile systems as well as plastic products for the construction industry. And we want even more: We want to explore new paths, evolve, seize opportunities – together with you. So apply now and become part of the approximately 600-strong Jansen family.    To strengthen our team, we are looking for an initiative, analytically strong, and convincing personality as

Quality & Complaint Manager 100% (m/f)

Quality & Complaint Manager 100% (m/f)

Your responsibilities

• Independent handling and coordination of customer, supplier, and internal quality complaints.
• Leadership and management of 8D processes as well as taking the lead on task force topics together with the involved departments.
• Conducting root cause analyses, defining and coordinating corrective and preventive measures in coordination with the relevant interfaces. 
• Ensuring sustainable solutions by verifying the effectiveness of implemented measures and initiating and implementing quality improvements.
• Active participation in the further development of complaint and quality management as well as the associated processes and methods.
• Contact person for customers, suppliers, and internal departments on all quality-related topics and complaints.
• Participation in supplier development projects as well as in the qualification and evaluation of suppliers.

Your profile

• Technical basic training with further education at HF/FH level, ideally in quality management
• Several years of professional experience in quality, complaint, or complaint management in a technical environment
• Experience with quality methods such as 8D, 5-Why, Ishikawa, or FMEA
• Knowledge of relevant quality standards such as ISO 9001 and ISO 14001
• Very good German and English skills, both spoken and written
• Analytical, structured, and solution-oriented working style
• Strong communication skills, assertiveness, and enjoyment of cross-departmental collaboration

What to expect

• A responsible key role with direct influence on the quality and further development of our products and processes.
• Innovative, future-oriented family business, run in the 3rd generation, world market leader in steel systems
• Corporate culture characterised by responsibility and trust
• Diverse opportunities to contribute your own experience and skills 
• Modern employment conditions (see "Career" at jansen.com) 
• A strong team