Clerk Quality Management in Customer Service Bank | 80-100% | Solothurn
Solothurn
Key information
- Publication date:18 July 2025
- Workload:80 – 100%
- Place of work:Solothurn
- You check and process customer and product data and ensure compliance with regulatory requirements
- You independently handle inquiries, customer openings and changes, also maintain data and optimize processes.
- Use the diverse development opportunities we offer you.
Baloise is characterized by a unique culture. People are at the center with us. We believe in the value of trust, respect, and integrity. Our culture promotes innovation and collaboration, and we are proud of an environment where you can develop and contribute your ideas.
In your role as a clerk in quality management, you support the customer service of Baloise Bank with a strong quality awareness and a keen eye for detail. You work at the interface between operational daily business and regulatory responsibility – with the goal of ensuring excellent service quality. You check and process customer and product data, accompany account openings and changes, and ensure the highest data quality and compliance with regulatory requirements; especially VSB and anti-money laundering.
Your tasks with us are:
- Independent handling of inquiries via phone, email, and digital channels
- Opening and adjusting accounts and products according to internal guidelines and regulatory requirements
- Careful execution of data cleansing and quality assurance
- Participation in the optimization and standardization of processes and digital tools
- Close cooperation with Compliance, Legal, and other departments
- Commercial banking apprenticeship or equivalent education
- Experience in customer service of a bank – or in the financial environment
- Enjoy structured, precise administrative work
- Very good knowledge of regulatory requirements (VSB, anti-money laundering, data protection)
- Sense of responsibility, analytical thinking, and quality orientation
- Interest in digital tools and openness to change
- Team spirit and a solution-oriented attitude
