Clerk Loss Certificate Management (m/f/d),<br/>80-100%, Bern / hybrid
Sanitas Krankenversicherung
Bern
Key information
- Publication date:14 January 2026
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Bern
Job summary
Join our team as a client portfolio manager in a dynamic firm. Enjoy a supportive work environment with flexible conditions.
Tasks
- Act as the main contact for your customer and canton portfolio.
- Conduct written and verbal inquiries with authorities and legal offices.
- Manage loss certificate files independently and efficiently.
Skills
- Commercial training or education with some experience in collections.
- Strong customer contact skills, both phone and in-person.
- Fluent communication in German, French, and/or Italian.
Is this helpful?
What you achieve:
- You are the contact person for your customer and canton portfolio, both by phone and in person as well as by email and postal mail
- You conduct written and oral clarifications with authorities, debt enforcement and bankruptcy offices as well as with lawyers
- You independently manage your loss certificate files
- You perform payment postings, corrections, write-offs, etc. via our main system Syrius
- Together with our customers, you find a solution by phone (inbound & outbound) to repay their loss certificates
Why you succeed:
- You enjoy telephone and personal customer contact, being patient and attentive
- In addition, you are service-oriented, flexible, understanding, and resilient
- You bring commercial training or further education and initial experience in dunning and debt enforcement
- Oral and written communication in German, French and/or Italian comes easily to you, additional languages are an advantage
- Teamwork is important to you and challenging tasks motivate you
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
