After-Sales Service Coordinator/Planner (m/f) 80-100%

About the job

Do you enjoy coordinating, anticipating and finding solutions, while keeping the customer at the heart of your priorities? Our After-Sales Service department in Préverenges is looking for a:

After-Sales Service Coordinator/Planner (m/f) 80-100%

Profile

• Commercial employee CFC or training in the fields of sanitation, heating, ventilation, electricity or equivalent training considered.
• Proven experience in a similar role; experience in the construction sector is an asset.
• Excellent interpersonal skills, sociability and ease in relationships.
• Proactivity, responsiveness and ability to adapt quickly.
• Autonomy, while appreciating teamwork.
• Strong interest in technology.
• Very good organisation, rigor and precision in task follow-up.
• Knowledge of SAP and Office Manager is an asset.
• Excellent communication skills and strong customer orientation.

Responsibilities

• Organise, coordinate and plan repairs as well as technicians’ commissioning requests.
• Manage customer relations, handle any conflict situations and analyse needs to provide appropriate and optimal solutions.
• Prepare preventive maintenance and repair offers, in coordination with technicians, and ensure technical follow-up, material orders, time management and invoicing.
• Organise and ensure follow-up of repairs, maintenance and various works with our partner companies or suppliers.
• Organise and monitor warranty intervention requests.
• Prepare quotes and ensure follow-up of minor conversion works.
• Make maintenance contract proposals and ensure their follow-up throughout the year.

Application deadline: 9 October 2026

Start date: Immediately or by agreement