Sales Mid-Office Partner & Base Employee – Focus on Private Customers (80% - 100%)

About the job

Sales Mid-Office Partner & Base Employee – Focus on Private Customers (80% - 100%)

Your area of responsibility

You...

• process orders from our customer advisors such as opening and closing private customer accounts, managing powers of attorney, e-banking & cards (creating, modifying, deleting) as well as handling inheritance processes/positions
• prepare contract documents for customers, carry out careful, instruction- and regulation-compliant quality control and take over the approval of documents in the banking applications
• support and relieve the customer advisors and are the first point of contact for specialist, support and processing questions
• handle written and telephone customer contact and ensure professional and customer-oriented processing of enquiries
• actively contribute to the further development of the Sales Mid-Office at BLKB
• process orders for KESB customers and are in direct contact with guardians or authorities

Your profile

You...

• have completed banking training, have several years of professional experience in the private customer sector and bring broad application knowledge in MS Office programmes & banking applications (Avaloq, BSI, etc.)
• know the regulatory requirements in banking and have experience in handling KESB cases
• have a strong customer and service orientation, put the needs of customers at the centre and appreciate contact with internal and external customers
• enjoy administrative tasks and work in a structured, precise and reliable manner
• think proactively and solution-oriented to help shape new processes, optimise existing processes and thus create optimal conditions for our customers as well as BLKB

What we offer you

• Flexible: We are committed to flexible working time models. We are open to home office and remote work, your workload can be adjusted and we ensure your successful comeback after a break or parental leave.

• Digital: We are going full throttle on the megatrend of digitalisation. We drive the automation of our business model, invest in technologies and adapt our organisation towards agile working methods.

• Innovative: With us, you will find an innovation-friendly climate and your ideas are in demand. We are big enough to tackle complex issues and at the same time small enough for you to make a significant individual impact.

• Forward-looking: Probably no other bank offers as many training opportunities as we do. Our employees confirm this with excellent scores in the training criterion on kununu.

• Casual: Our dress code is quite relaxed. Just like the interaction among each other with the wonderfully uncomplicated "du" culture.

Do you have questions?

For questions about the application process
Timo Degen (Human Resources)
Tel. +41 61 925 89 74

For technical enquiries
Philippe Scherrer (Sales Mid-Office)
Tel. +41 61 925 84 06