Spa Service Agent (w/m/i) 100%

New York

Key information

Publication date:20 May 2025
Workload:100%
Place of work:New York

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a

Spa Service Agent (w/m/i) 100%

Your area of responsibility includes the following tasks:

Reception, care, appointment scheduling, and billing of spa services with day and hotel guests
Informing guests about the entire range of wellness services and spa facilities as well as conducting tours through the Alpine Spa
Proactive sales of the entire product range, customer retention, cross-selling for spa treatments
Support in acquiring and caring for our spa members
Daily tidying up in the spa and checking the workplace
General assistance in the spa

We are looking for an upbeat and service-oriented personality with experience in a comparable position in the international luxury segment. You come from the hotel or wellness sector, and the well-being of the guest is always your top priority. Through your training, you are familiar with the processes of a front office and preferably know about the implementation of LQA standards. We imagine an independent and motivated personality who is reliable and enjoys working in a team. You speak fluent German and English and can communicate in other foreign languages, preferably know the TAC reservation system, and have good MS Office skills.

You can expect a varied activity in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports articles as well as insurance and medical services. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting training opportunities and internal advancement possibilities, and much more. If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied task with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

If you enjoy dealing with guests, are communicative and resilient, and do not shy away from weekend shifts, you are exactly right with us. Seize the unique opportunity of a varied task with the potential to learn in the most beautiful mountain surroundings.Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»

Swiss Bar Awards «Best Hotel Bar»

BÜRGENSTOCK HOTELS AG