Fairmont Grand Hôtel Geneva
Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection, Aix-en-Provence, France
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RECEPTIONIST M/F
- 04 February 2026
- 100%
- Permanent position
- Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection, Aix-en-Provence, France
Job summary
Join Le Grand Hôtel ROI RENE MGALLERY in Aix en Provence! Exciting opportunity for a Receptionist in a vibrant work environment.
Tasks
- Provide warm and efficient customer service to guests.
- Handle check-in/check-out procedures using Opera cloud system.
- Ensure guest satisfaction by effectively addressing their needs.
Skills
- Must be fluent in English and another language; experience required.
- Excellent communication skills, both oral and written.
- Strong organizational skills and a team player.
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About the job
Company Description
Job Description
The Grand Hôtel ROI RENE MGALLERY **** Aix en Provence is looking for its future Receptionist M/F immediately. Permanent contract position available.
Your main missions and responsibilities
- Provide guests with a warm, efficient welcome in accordance with the quality standards of the establishment
- Perform computer and administrative procedures related to check-in/check-out on the Opera cloud system
- Ensure the follow-up of guests' stay by communicating important information to colleagues and supervisors and by verifying guarantees
- Answer phone calls and occasionally take reservations
- Maintain, verify, and control your personal cash register
- Respond to various guest requests and ensure their follow-up to guarantee their satisfaction
- Provide guests with tourist information
- Carry out various projects assigned by management
- Apply procedures and policies defined by the brand and the hotel
- Cover morning and evening shifts
- Know how to handle guest complaints
Qualifications
Your experience and qualifications
- Fluency in English and a second language
- Desirable knowledge of Opera cloud, Bizzon software
- Excellent communication skills, both oral and written
- Passion for customer service
- Excellent organizational skills
- Ability to work effectively in a team and show initiative
- Attention to detail, autonomy
- Flexibility and versatility
- Required experience
Additional Information
- Salary offered for 169 monthly hours: starting from €2075 gross per month
- Food compensatory allowances approximately €180 gross/monthly
- Health insurance
- Employee loyalty card (heartist)
- 2 consecutive days off
- Public transport reimbursement up to 50%
- 1 year of required experience in this position
Pre-selection question(s):
- Mastery of OPERA CLOUD software would be a plus
Experience:
- Receptionist M/F: 1 year (Required)
Language:
- English (C1) (Required)
Job location: On-site
