UBS Card Center AG
Glattbrugg
Fraud & Disputes Debit Agent 80–100% (m/f/d)
- 21 October 2026
- 100%
- Permanent position
About the job
Our Team
Do you enjoy solving tricky cases and communicating in various languages? Then start with us and become part of a team that clarifies dispute cases daily and supports customers in challenging situations!
We offer you not only an exciting job with a lot of responsibility and variety but also a modern working environment, a strong team, and numerous opportunities for development.
The Role
- Case Clarification & Solution Finding: You analyse dispute cases precisely and find efficient and customer-oriented solutions
- Chargeback Process: For unjustified card charges, you handle chargebacks according to the applicable Visa and Mastercard guidelines and perform financial bookings
- Multilingual Communication: You handle customer enquiries by phone and in writing in German, French, and English – Italian is a plus
- Special Cases: You respond to special requests such as official enquiries or complaints
- Process Development: You contribute your ideas and actively shape our processes and workflows
What We Expect
- Language Skills: Good to very good oral and written German, French, and English skills (Italian advantageous)
- Communication Strength: You convince through clear, empathetic, and professional communication and remain calm and composed even in challenging conversations
- Sense of Responsibility: You work reliably and independently, gladly take on responsibility, and promote open, transparent communication within the team
- Digital Affinity: You are proficient in common MS Office programmes, open to new technologies, and ideally interested in digital banking products
- Education: Commercial basic training or industry experience is an advantage but not a must – more important is your willingness to continuously develop professionally and personally
Our Offer
- Attractive employment conditions with extensive benefits
- Flexible working models (part-time, hybrid working, job sharing)
- Central location with good transport connections and internal parking spaces
- A modern, agile working environment with space for ideas, innovation, and co-creation
- An open corporate culture focusing on cohesion, development, and appreciation
Our Culture
At UBS, we know that our employees with their diverse skills, experiences, and backgrounds make our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities, and, where possible, flexible working conditions. Our inclusive culture brings out the best in our employees, no matter where you are on your career path. We use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That is why collaboration is at the heart of what we do. Because together we are stronger.
