Team Leader Customer Consulting (m/f/d), 80-100%, Winterthur / hybrid

Job summary

Join a dynamic insurance company focused on quality and growth. Enjoy a supportive work environment with flexible conditions.

Tasks

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What you will achieve:

Ensuring qualitative and quantitative target achievement based on relevant key figures
Development and implementation of optimisation proposals as well as initiation of corresponding measures
Leadership and further development of a team of 12 to 16 employees
Contact person for complex enquiries from insured persons, service providers and authorities as well as active participation in projects
Training and coaching of new and existing employees in specialist knowledge and the content of the Insurance Education Association (VBV)

Why you will succeed:

Commercial basic training or comparable qualification, with completed further training in the social and/or health insurance sector
Professional certificate in insurance is mandatory, preferably further training at HF or FH level
Extensive expertise in customer service in the insurance environment as well as experience in team leadership
Fluent German and English skills, spoken and written; knowledge of French or Italian is an advantage
Strong consulting skills, excellent service mindset, high flexibility and a strong digital mindset

Our progressive working conditions include, among others:

Flexible annual working time model with at least 5 weeks of holiday
Modern offices in urban locations
Generous regulations for working from home
Participation in the health insurance package
Contributions to the pension fund well above the legal minimum
Supportive training programme and diverse career opportunities: sanitas.com/kundenberatung