Service Coordinator

About the job

Introduction

CUSTOMGATES AG has been developing and marketing customised gate solutions for various customer requirements since 2005. Since 2015, we have also been manufacturing the latest generation of airlock systems and combining gates, airlocks, and loading systems into comprehensive overall solutions.

To strengthen our team, we are looking for a committed and technically interested individual who coordinates our service orders and service projects from order placement to successful completion. In doing so, you will work closely with customers, suppliers, service technicians, as well as internal and external specialist departments.

Your Responsibilities

In this versatile position, you will take on the coordination and handling of the service orders and service projects assigned to you. You will ensure that deadlines, costs, quality, and documentation are always kept in view.

• Coordinate and handle service orders and service projects from order placement to completion.
• Conduct technical and organisational order clarifications with customers as well as internal and external departments.
• Monitor deadlines, costs, quality, and completeness of orders.
• Procure required materials and external services on an order-related basis.
• Record and maintain order data and ensure complete documentation.
• Prepare service orders and hand them over completely to deployment planning and service technicians.
• Check completed work and properly close service orders.
• Inform customers about deadlines, processing status, and any deviations.
• Participate in a solution-oriented manner in technical clarifications, customer enquiries, and complaints.
• Support the Head of Service & Installation with organisational and administrative tasks.
• Support deployment planning in case of capacity bottlenecks or absences.
• Identify opportunities for improvement in service processes and implement them together with the team.

Your Profile

You work in a structured and forward-looking manner, keep an overview even with several simultaneous orders, and communicate reliably with all involved parties.

• Completed basic technical training, ideally supplemented by commercial further education.
• Professional experience in service, order, or project management, preferably in a technical environment.
• Good technical understanding and enjoyment of organisational tasks.
• Ability to reliably coordinate deadlines, costs, resources, and priorities.
• Independent, structured, and implementation-oriented working style.
• Professional communication with customers, suppliers, service technicians, and internal contacts.
• Customer-oriented and solution-focused approach to disruptions, delays, and complaints.
• Confident use of Microsoft 365 and digital order and communication systems.
• Knowledge of Microsoft Dynamics 365 Business Central is an advantage.
• Fluent German language skills; English skills are an advantage.
• Interest in gate solutions, airlock systems, and loading systems as well as willingness to thoroughly familiarise yourself with our products.

Your Benefits

We offer you thorough induction and continuous training opportunities so that you can quickly take on your tasks independently and confidently. You can expect a varied and responsible role with short decision-making paths, modern work equipment, and a pleasant working atmosphere in a motivated team.

Application

Would you like to contribute to reliable and professional service handling with your organisational talent and technical understanding? Then we look forward to receiving your application as a Service Coordinator directly via this job advertisement.

Or contact me directly, Rafael Hübscher: r.huebscher(at)customgates.ch / +41 41 450 39 10