Night Receptionist @ 40% (M/F/X)

About the job

Company Description

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By joining Accor, you write every chapter of your story and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/.
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Job Description

The ibis Budget Bussigny is looking for its future night receptionist at 40%

Workplace: ibis Budget Bussigny Hotel

Start date: immediately

MAIN MISSIONS:

The night receptionist ensures a warm and professional welcome to guests during the night, manages arrivals and departures, and guarantees guest satisfaction throughout their stay.

RESPONSIBILITIES:

Reception and registration:

• Welcome guests with courtesy and professionalism.
• Carry out the registration of arrivals and departures.
• Provide information about hotel services.

Finance:

• Manage payments. Billing and daily closing. Daily controls.

Breakfast:

• Ensure the setup of breakfast.
• Ensure the smooth running of the breakfast service in the absence of dedicated staff.
• Ensure guest satisfaction during the service.

Reservation management:

• Manage reservations and cancellations. Optimize room occupancy.

Lobby and common areas maintenance:

• Maintain cleanliness and order in the lobby and common areas.
• Report any maintenance or repair needs.

Response to requests and complaints:

• Respond to guest requests efficiently and professionally.
• Handle complaints in collaboration with management.

Telephone call management:

• Answer phone calls and direct requests to the appropriate services.
• Take reservations by phone.

Security and confidentiality:

• Ensure the security of property and people.
• Respect the confidentiality of guest information.

Qualifications

• Night receptionist with proven experience in a similar position
• Good interpersonal skills, sense of welcome and service
• Team spirit
• Listening and anticipation skills
• Good presentation and speech
• Dynamism
• Commercial mindset
• Fluency in French and English, knowledge of German is a plus
• Proven experience in hospitality
• Mastery of OPERA Cloud IT tool is a great asset

Additional Information

• An exciting challenge offering autonomy and responsibilities.
• A varied role in a global group with development opportunities.
• Free parking for staff.