Customer Service Employee (m/f/d)

About the job

Customer Service Employee (m/f/d)

100%

The Selecta Group, headquartered in Switzerland since 1957, is Europe’s leading provider of coffee and innovative FoodTech solutions in the workplace and public spaces. Every day, we supply more than 10 million people in 16 European countries with premium coffee and beverages, snacks, and fresh meals. We owe our success, with an annual turnover of 1.4 billion euros, to our approximately 6,000 highly qualified, committed, and passionate Selecta employees who create millions of moments of joy daily for our customers and their consumers. Sustainability is an integral part of our business activities and focuses on key areas where we can make a positive contribution.

Workplace

Kirchberg BE

Start Date

immediately or by arrangement

Main Tasks

• Direct contact person for customers regarding complaints, technical questions, grievances, feedback discussions, and more
• Owner of customer claims and inquiries end-to-end
• Provides 1st-level support for customers
• Organises professional support
• Keeps the customer informed
• Ensures customer satisfaction
• Works closely with other departments to ensure problem resolution
• Initiates proactive improvements for customers (e.g., planogram adjustments, preventive maintenance, etc.)
• Coordinates machine installations with the customer and other involved departments

Education

• Experience in remote client support or a comparable service function
• Preferably high technical understanding (machine knowledge, system knowledge)

Profile

• Strong communication skills to de-escalate situations if necessary
• Multitasking abilities
• Fluent in the national languages (DE & FR)
• Quick comprehension
• Open-minded
• High service orientation: customer satisfaction as the top priority
• Strong product and service understanding of Selecta

Special

Apply

Have we sparked your interest?

Then we would like to get to know you. We look forward to your application.

Then we would like to get to know you. We look forward to your application.

Please apply online via the Selecta career portal. Applications by email or post will not be considered.