Customer Service Representative, 100%
Zürich
Key information
- Publication date:08 May 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join Certas, Switzerland's leader in alarm management! Enjoy a supportive, innovative work environment.
Tasks
- Provide expert customer support via phone and email.
- Update and maintain customer records, processing requests accurately.
- Contribute to projects for improved efficiency and customer satisfaction.
Skills
- Experience in customer service and database management required.
- Strong communication and problem-solving skills are essential.
- Proficient in data entry and document management systems.
Is this helpful?
Your web browser (Chrome 117) has a serious security vulnerability! Update your browser for more security, speed and the best experience on this site. Update browser Ignore
Welcome to Certas – the Swiss market leader in professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality, and absolute reliability. Day by day, we take the crucial step forward so that people can feel safe in their homes, during their leisure time, and at work. In our certified alarm centers in Zurich, Lausanne, and Lugano, our employees ensure that everything runs smoothly in case of an emergency – for private households, businesses, and the public sector.
Safety is created through teamwork – whether in direct customer contact or behind the scenes. Contribute as well and strengthen our team in Zurich as
Customer Service Representative, 100%
YOUR MISSION WITH US
You competently advise our customers by phone and email and find a suitable solution for every inquiry.
You update and maintain the customer database, process changes, and reliably handle the cancellation process.
You record customer and object data as well as the agreed intervention measures in a timely and precise manner.
You actively participate in projects and help make processes even more efficient and customer-friendly.
You carefully archive all relevant documents in our electronic archiving system.
WHAT WE OFFER
A motivated, professional team that stands together
