Customer Service Employee 60 - 100 %

27 April 2026
60 – 100%
Permanent position
Bern

About the job

Our customer service team at Transa Bern is looking to strengthen with a Customer Service Employee 60 - 100 % starting June 1, 2026, or by arrangement.

Do you enjoy being in contact with outdoor enthusiasts? Are you looking for a varied position in part-time or full-time? Then read on...

YOUR SPECIALTY AS A CUSTOMER SERVICE EMPLOYEE

Be the first point of contact for our customers in Bern regarding their purchased products. Your passion.
Back office tasks, order processing in the ERP system, and written as well as telephone contact with our customers and suppliers. Your thing.
Finding solutions and keeping a cool head in hectic situations. In your blood.
Helping out when things get stuck. Part of the service.
Our extensive travel and outdoor range. Your home.

THIS IS YOU

A completed vocational training, ideally as a commercial clerk EFZ or retail specialist EFZ. Visible in your profile.
First experience in customer service or with complaints as well as product knowledge. That’s needed.
An open ear for our customers in Bern. Absolutely.
Willingness to work on Saturdays as well. Yes!
Your environment describes you as reliable, resilient, and enthusiastic. Definitely.
Working with various systems (such as customer databases, MS Office) and on the PC. You are used to it.
Being outdoors. Your hobby.

WHAT AWAITS YOU WITH US

A shared spirit of outdoor enthusiasts that can move mountains
Employee events from outdoor cooking to bivouac tours
Generous shopping discounts and above-average, part-time friendly social benefits
A centrally located workplace 5 minutes from Bern train station
A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks of vacation per year) and the possibility of unpaid leave
A corporate culture based on a meaningful purpose
And much more

The right equipment in your backpack? Does this role as a Customer Service Employee in part-time or full-time appeal to you?

Then we look forward to your online application. Please do not send your application by e-mail for data protection reasons.
#getoutbutright

WHO WE ARE

Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The motto «Get out. But right.» is lived by around 500 employees. We are organized in circles and use the patterns of Sociocracy 3.0 – this way employees are deployed according to their skills. In the branches in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey, and Winterthur, the two outlet stores, as well as the station store Yosemite in Zermatt, you will find over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in the repair workshop in Zurich Altstetten.

MORE INFORMATION

If you have any questions, please contact Isabel from the customer service team in Bern: Tel. +41 31 310 47 38
or visit us online: www.transa.ch/en/jobs

We want to fill this vacancy as a Customer Service Employee in part-time/full-time in Bern without the support of personnel service providers.