Head of the Reception and Admissions Office of the CHUV Maternity

Administration

Head of the Reception and Admissions Office of the CHUV Maternity

The Patient Administrative Management Service is looking to complete its team with a Head of the Reception and Admissions Office of the Maternity, between 80% and 100%. The starting date is scheduled for October 1, 2025, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in medical care, medical research, and education.

The Patient Administrative Management Directorate is responsible for welcoming and admitting patients upon their arrival at the hospital. It also manages the billing of services provided to patients and is responsible for medical coding and all contractual relations with health insurance companies.

The CHUV Reception and Admissions Unit has about 100 people, spread over 5 sites (Main hospital building, Emergency, Maternity, Children’s Hospital, and External buildings). The position of head of the CHUV Maternity office in Lausanne is to be filled from October 2025.

This office, located on the CHUV hospital campus in Lausanne, staffed by 17 employees, is open 7 days a week, 24 hours a day.

Mission

You are responsible for welcoming our patients by appointment or emergency and visitors, as well as for the quality of administrative data essential to compliance with the insurance framework necessary for clinical care and billing of our services.

• You supervise the employees of your reception and admissions office, as well as your integration officers
• You manage and develop work procedures and various projects
• You act as the professional reference "reception and admissions" for the clinical services of the CHUV Maternity
• You provide backup for other heads of reception and admissions offices.

Depending on profile, the salary class will be between levels 8 and 9.

Profile

• You hold a federal certificate of capacity in an administrative field and have at least 10 years of professional experience, including at least 4 years in a hospitality or healthcare reception area
• You have successful experience in team management
• You have good organizational and management skills
• You are able to establish and ensure professional procedures
• You master a foreign language
• You master the planning of complex schedules.

We offer

Becoming an employee of the Lausanne University Hospital means benefiting from:

• Top-tier social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Veronica Combe, Head of the Reception Admissions Unit at 021 314 57 17.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our employees, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.