Specialist for Technical Support 100%

About the job

RONDO is a globally active Swiss mechanical engineering company that manufactures bakery machines for rolling out and shaping dough. The headquarters of RONDO is located in Burgdorf – globally, the RONDO Group has seven subsidiaries and two sales offices.

As a "Specialist for Technical Support," you are a central part of our technical customer support – and thus directly at the interface with our customers, dealers, and internal specialist departments. Your mission: To sustainably secure and further develop our service quality.

Your main tasks

• Technical first-level and second-level support You handle technical inquiries and problems from our customers, branches, and worldwide service partners – by phone, e-mail, or via our central ticket system (C4C).
• Remote support You analyse faults remotely, find solutions, and thus ensure a quick restoration of plant availability.
• Worldwide assignments at the customer If necessary, you travel directly to our customers for installations, commissioning, troubleshooting, conversions, repairs, maintenance, or inspections of our machines.
• Traceable documentation You document every support case completely and ensure clean follow-up until successful completion.
• Interface to development As a technical link, you pass on valuable customer feedback to our development and product teams.
• On-call duty / standby service You also support the organisation in on-call duty and contribute to ensuring that our customers can count on us at any time.

Your profile

• Completed technical or electrical training – ideally with a focus on mechanical engineering, mechatronics, or automation technology
• Several years of experience in international mechanical engineering or in a comparable technical customer service environment
• Sound knowledge of control and electrical engineering preferably complemented by experience with industrial control systems
• Good German and English skills spoken and written, additional foreign languages are an advantage
• Independent, structured, and solution-oriented working style, even under time pressure or in complex situations
• Willingness to travel approx. 20%, enjoyment of intercultural collaboration and direct customer contact worldwide

What to expect

• Varied tasks You work in an international, dynamic environment with diverse activities.
• Innovative and future-oriented company You will be part of a company that focuses on sustainable growth, modern technologies, and continuous development.
• Modern working environment You can expect short decision-making paths, flat hierarchies, and respectful interaction at eye level.
• Attractive conditions We offer you a market-appropriate salary and fair social benefits.
• Good accessibility You can reach us conveniently with free parking spaces and a bus stop directly in front of the building.

Interested? Then we look forward to receiving your complete application documents by e-mail or via the button in the advertisement.