Support Coordinator Field Service (m/f/d)

About the job

As a Support Coordinator Field Service, you are the central interface between our customers, the Field Service, and internal departments. You ensure a smooth process of service and support operations and guarantee high customer satisfaction.

Here you make a difference

• Personnel planning and coordination of maintenance assignments
• Preparation of assignments with the customer, the field service technician, and ensuring that the correct tools and materials are available
• Coordination and assurance of timely processing of support tickets
• Coordination of assignments with control and support colleagues
• Review of technical work reports and maintenance reports and identification of quotation requirements
• Calculation and preparation of quotations for spare parts and assembly services
• Follow-up of quotations until successful completion
• Coordination of interfaces with Project Management, Spare Parts Management, Account Management, and Automation
• Close coordination with field service technicians and plant managers regarding scheduling and assembly preparation
• Independent order processing including supplier orders, cost control, and customer invoicing
• Recording and planning of training requirements
• Assistance with administrative tasks and continuous support of the team

What you bring with you

• Technical or commercial basic training, ideally with technical understanding
• Experience in order processing, service coordination, or technical customer support is an advantage
• Experience in deployment planning
• Experience with CRM (Salesforce 4 Service) and ERP (SAP), proficient in Microsoft Office products
• Confident handling of commercial processes such as calculation, quotation preparation, and cost control
• Strong analytical thinking and the ability to set priorities customer- and business-oriented
• High customer orientation as well as an independent and structured way of working
• Team player with strong communication skills and high flexibility
• Willingness to continuously familiarise yourself with existing and new technologies
• Confident written and oral communication in German, English, and French
• Documents work and processes reliably and completely

Where people love what they do and excel at it?

At Swisslog, of course! Our teams are the heart of a globally leading data- and robot-controlled company that harnesses the power of technology to shape the future of intralogistics. The result? We deliver performance and efficiency for our customers worldwide, giving them the decisive advantage in their markets.

Our promise to you

Swisslog is a world full of opportunities. With us, you shape the future of intralogistics with data- and robot-controlled automation solutions. This creates exceptional added value for our customers. 

Join us on this journey and become part of a global company proud of its Swiss roots. As a global company, we look forward to the opportunities available to everyone in the Swisslog family. Ignite your potential in a team united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog shapes the future of intralogistics. As part of the KUKA Group, we work on the latest technologies reinventing the world of logistics. We are a team of 3,000+ experts from 50 countries serving some of the largest and most exciting brands worldwide. Together, we implement smart and innovative approaches, including flexible data- and robot-controlled automation solutions that transform the supply chain. Join our team and share your unique perspective.

Come on the journey with us!

If you believe a career at Swisslog could be right for you, we would love to hear from you. We look forward to your application!