Senior TechLead - Contact Center Platforms 80-100%

About the job

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

Join our IT Customer Relation Platforms team and take the lead in shaping the future of Sunrise’s Contact Center platforms. As a Senior Tech Lead, you will drive innovation and ensure seamless customer interactions powered by cutting-edge CCaaS technologies. You will work at the intersection of technology, business, and operations, making a direct impact on customer experience. A key highlight: you will own a mission-critical platform used every day to serve thousands of customers.

YOUR CHALLENGE:

• Own and lead the Contact Center, Chatbot, Voicebot platforms, including architecture, roadmap, and continuous improvements
• Design and implement API integrations with internal systems and third-party applications
• Plan and execute releases, rollouts, and major platform changes ensuring stability and performance
• Monitor platform health proactively and ensure high availability and operational excellence
• Govern projects and change requests, including cost and timeline reviews
• Act as the main escalation point between internal teams and external partners (e.g., external partners, platform providers)
• Lead and support the team, ensuring efficient incident handling and SLA adherence

YOUR SKILLS:

• Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience in managing and operating contact center platforms (Sprinklr environments preferred)
• Strong knowledge of API integration, system architecture, and enterprise IT landscapes
• Experience in project governance, vendor management, and delivery oversight
• Familiarity with IT service management tools (e.g., Remedy, Octane) and incident processes
• Strong communication and stakeholder management skills across technical and business teams
• Fluent in English (spoken and written); German is an advantage

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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