Customer Service & Internal Sales Key Accounts (DE/FR) 100%

About the job

Würth AG supplies craftsmen from all industries with quality products and coordinated system solutions for workshops, storage, and on the go. The versatile range includes over 150,000 items: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety, as well as vehicle equipment and warehouse management. Established since 1945 and based in Switzerland since 1962, Würth AG offers customised solutions aimed at making everyday life easier for its partners. Würth AG, headquartered in Arlesheim (BL), is a company within the globally active Würth Group.

Direct customer contact with a focus on processing, coordination, and service without sales responsibility.

In this role, you are a central operational contact person in internal sales and support the care of our key accounts in daily business. You are in direct contact with customers and work closely with the Key Account Managers, field sales, and internal interfaces. The focus is on processing, coordination, and professional customer care – not on sales or acquisition.

TasksClear distinction: This position is not a sales or acquisition function. There is no revenue responsibility and no sales pressure.

• Direct customer contact in daily operational business in close cooperation with Key Account Managers and field sales
• Support of customer care in processing, coordination, and clarification of customer concerns
• Independent handling of offers, orders, and complaints within the defined scope
• Telephone and written communication with customers in German and French
• Coordination between customers, sales, and internal interfaces
• Preparation of evaluations and reports
• Occasional participation in customer appointments together with sales

Requirements

• Completed commercial or technical training or comparable further education with relevant professional experience
• Several years of experience in internal sales or customer service
• Very good German and good French skills
• Confident handling of MS Office, SAP is an advantage
• Structured and independent working style

We offer

• Home office: Up to three days per week
• Work-life balance: 40 hours per week and 5 weeks of holiday
• Various team events
• Flat hierarchies: Independent work in teams with strong team spirit
• Family-like, open, and uncomplicated working environment with short decision-making paths