Technical Customer Advisor in Basel and Home Office

Basel

Key information

Publication date:08 August 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join our owner-operated Swiss call center, where we care for our team and clients. Enjoy a supportive work environment with great benefits.

Tasks

Handle First and Second Level Support requests via phone.
Provide assistance and advice on technical issues.
Analyze customer problems and develop appropriate solutions.

Skills

Fluent in German/Swiss German; French or Italian is a plus.
Strong service orientation and good computer skills.
Flexibility and reliability are important assets.

Is this helpful?

Callpoint: a family-owned Swiss call center - and we care with passion and commitment for our employees and customers. You have finally arrived with us.

Are you communicative, resilient, technically skilled, and enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application.

Receiving first and second level support requests by phone

Support and advice on technical issues

Information about products and services

Analyzing various customer problems and developing suitable solutions

Complete and error-free recording of the customer request in the system (SAP/Salesforce)

German/Swiss German as a mother tongue

French and/or Italian as a second language is welcome

Service orientation, good PC skills, and experience facilitate entry into customer service

Flexibility and reliability are additional plus points

You are looking for a hybrid work model, in which you can also work from home

Available for a start in September 2025, working hours from Monday to Saturday between 8:00 AM and 9:00 PM

After the training and onboarding phase, home office is possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

One additional vacation day each year until the 5th year of service

Pleasant working atmosphere, careful training, and individual support

Employee discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we piqued your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available to assist you.
Tel: 058 201 15 88
Email marion.saegesser@callpoint.ch